Terms and Conditions

  1. In General

Access to and use of this Website and the product available through this Website are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Product without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

  1. Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at our Privacy Policy Page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

  1. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

  1. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

  1. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

  1. Payment

Payment is taken at the time of placing an order. No goods shall be supplied without payment. All orders are considered final once paid and no refunds will be allowed. Payment may be made via Visa and MasterCard. Card transactions will be acquired for Trolley Bags via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details will be stored by Trolley Bags SA (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

  1. Delivery Policy

Please make sure you supply us with the correct delivery address when you order. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the The Republic of South Africa and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Your order will arrive within 3 – 5 working days of ordering once payment is received. Your delivery will be made by Dawn Wing Couriers. This is for our Republic of South Africa customers only.

  1. Late Delivery

Please let us know if your order does not arrive within 15 working days. We will get it sorted and be in contact ASAP.

  1. Damaged Goods/Missing Items

We take great care in packing your order properly to ensure that it arrives at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods.

Please note that if an item has been lost/stolen in transit we cannot take responsibility for this, but just to be kind we will assess the situation and a replacement can be organized, at our discretion.

  1. Refund Policy

If you receive our product that has been damaged in transit we will replace the product or refund your money if it’s returned within 21 days of ordering.

Don’t forget to Contact Us before sending back the item.

  1. Responsibility

Trolley Bags takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer
service and support, dispute resolution and delivery of goods.

  1. Country of Domicile

This website is governed by the laws of South Africa and Trolley Bags SA (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this
agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1192 Plantation Crescent, Honeydew Manor, Roodepoort, South Africa, 2170.

Company information: This website is run by Trolley Bags SA (Pty) Ltd based in South Africa trading as Trolley Bags and with registration number 2016/414009/07

Trolley Bags SA (Pty) Ltd contact details:
Email: info@trolleybags.co.za Telephone: +27742256030